Orders from our website are delivered quickly across the globe, by USPS (United States Postal Service). Here is how long we take to deliver:

Credit Card or Pay Pal Payment (for products in stock):

Within U.S.A. & Canada: 3 - 10 working days.
International: 7 - 30 working days.

(It varies from one nation to another nation due to different set of holidays and non-working days; destination and the local customs processing time.)

Cheque Payment (for products in stock):

Order will be dispatched after getting confirmation of the check cleared.

Within U.S.A. & Canada: 4 - 10 working days.
International: 7 - 30 working days.

(It varies from one nation to another nation due to different set of holidays and non-working days; destination and the local customs processing time.)

Please do not contact us about customs clearance in your country, as we have no control over customs delays.

Please note that if you cannot find the name of your country in our pull-down address menu – it means goods are NOT supplied by us to your country. This is because the country either has certain problems pertaining to customs delays and/or high incidences of credit card fraud.

We maintain a full inventory of products and over 90% of our orders are shipped on the next business day. If your product request is back-dated or we fear an unusual shipping delay due to any unavoidable reasons, we will promptly notify you via email or via phone.

Shipping and Handling

Shipping and Handling Policy at aims to serve and supply our customers the best quality products at the least possible prices in an efficient and customer-friendly manner. Our Standard Shipping Fees include our normal basic packing and shipping costs. For the products in stock, the desired ordered products are shipped within 24 working hours of ordering; however in some orders it may take more than 48 hours to execute the order – it may be due to weekends, intervening holiday or for some other unspecified reasons. Shipping and Handling charges are $5.95 for the first product ordered and $1.00 for each additional product - for orders to be supplied within USA and Canada. And for the products to be supplied outside the United States; the charges are $12.95 for the first product and $2.00 for each additional product. As a buyer, it is your responsibility to pay for all shipping charges, taxes, duties or other customs fees assessed in your country. Please also check with your local customs authorities before placing the order that the items concerned can be imported legally in your country. Most of the orders are shipped via US Postal Service and UPS according to our discretion depending upon the shipping address, order details and on-time performance of the concerned courier company.

Express Shipping

We offer express UPS guaranteed services of one business day, two business days and three business days. Saturday is not included as a business day. Requests for an express service are handled on priority on the same business day provided the order is received before 1:00 p.m. (Pacific Standard Time) otherwise the same will be processed on the next business day. The rates on these express services are calculated by the weight of the order and not as per the Standard Shipping Rates.

N.B.: Next-Day Delivery is available only in the continental US. Next-Day Delivery to Alaska and Hawai'i means an additional 1-2 days.

Wholesale Minimum Order

A wholesale order must be for a minimum of $50.00. All new wholesale accounts must provide a photocopy of their Resale License and Business License. The business must be related to the health care industry. We reserve the right to deny affiliation to those wholesalers who do not fulfill the mandatory requirements.

Products Not in Stock

You will be informed at the time you place your order if the desired product or any item of the order placed is out of stock. You are requested to reorder the out of stock item on a future date.

Price Modifications

Prices of the products are subject to change any time due to various reasons. We reserve the rights to alter the wholesale as well as retail price without any prior intimation.

Right of Refusal

We reserve the right to refuse or deny any of our products or services at any time without any Prior notification.

Lost and Returned Packages

Items lost in shipment will NOT BE replaced or refunded by us. The customers are to contact the courier company in such a case. In case of non-clearance by the customs officials of your country if the products are returned intact to we will make refund strictly as per our Return Policy i.e. your original order amount (less shipping and handling charges and a 15% restocking fee).